Customer Feedback

Top 15 Canny Alternatives in 2023

Canny, a popular platform for managing customer feedback, tracking feature requests, and prioritizing product development based on user needs. However, it's always wise to explore alternatives that may better suit your organization's unique requirements.

Ayush Jangra
Ayush Jangra
Looking for alternatives to Canny.io? Check out this comprehensive guide to the top 15 customer feedback management tools in 2023

Canny.io is a customer feedback and feature request management platform that helps businesses prioritize and track customer feedback. It offers features such as upvoting, tagging, and integrations with other project management tools.

However, it may not be the right fit for every business, and it can be useful to consider alternative options.

If you are a product manager or product team looking for a tool to manage customer feedback, Canny is likely on your radar. Canny is a popular product feedback management tool that allows teams to collect, prioritize, and resolve customer feedback. However, Canny may not be the right fit for every team, and there are several other tools available that offer similar functionality.

Are you looking for an alternative to Canny.io? If so, you’ve come to the right place. We’ve compiled a list of the top 10 Canny.io alternatives in 2023.

Why look for a Canny alternative?

Canny.io is a customer feedback and feature request management platform that offers features such as upvoting, tagging, and integrations with other project management tools.

The first reason is that Canny costs $400 per month, or $4,800 per year - a high price for the features it offers.

There are many reasons to look for a Canny.io alternative, including:

  • You want a more affordable solution that gives you the same benefits as Canny.io

  • You want to work with a company that provides better support and customer service

  • You need more flexibility in your product feedback management software

Here are the top reasons why people are looking for Canny.io alternatives:

Canny is expensive:

One reason is cost. While Canny is a popular feedback management platform, it can be expensive for companies with a large number of users or those who need access to advanced features. Canny's pricing starts at $400 per month. This makes Canny less affordable than other tools like Grabee which offer plans starting at $15 per month.

Canny lacks flexibility:

Another reason is that Canny does not allow users to customize the software to their needs. This means you can’t change how it looks. Canny may also be too complex for small businesses that need a simple solution for managing customer feedback.

Canny has a poor value-cost ratio:

Finally, Canny is not the best value for money. It offers a lot of features, but they don’t justify the price tag. You can find similar tools that offer more functionality for less money. If you’re looking for a simple solution that doesn’t cost much, Canny may not be the best option. The pricing is too expensive and the lack of customization makes it less affordable than other tools like Grabee which offer plans starting at $15 per month.

Limited brand customization with Canny:

Canny is not the best choice if you’re looking for a tool that can help you build your brand. It offers limited customization options and doesn’t allow you to change the look and feel of the platform. You can only change the color of your Canny button and logo. There are no additional features that make it easy to customize your website according to your business needs. This limits the number of potential customers who will be interested in using this tool.

Not intuitive or easy to use with Canny:

The platform is not intuitive or easy to use. It takes some time to get familiar with the features and how they work together. The learning curve may be too steep for some users, especially those who don’t have any experience managing customer feedback. This can make it challenging for new users to get started with Canny.io right away.

Canny doesn't let you white label:

Canny doesn’t let you white label "Powered by Canny" branding, which means that your customers won’t see your brand when they use the tool. If you want to make sure that people are interacting with your business instead of another company's, this can be a problem.

Whatever the reason may be, there are plenty of other options out there that can help you improve product development efforts and streamline feedback management processes.

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How to choose the best Canny.io alternative for your business?

Choosing the best Canny.io alternative for your business can be a daunting task, given the many options available on the market. However, by keeping a few key factors in mind, you can make an informed decision that meets your specific needs.

1. Identify Your Business Needs

The first step in choosing the best Canny.io alternative is to identify your business needs. This involves determining what features are essential to managing customer feedback effectively and efficiently. For instance, if you require customizable feedback forms or automated feedback analysis, then Grabee might be a better fit than other alternatives.

2. Consider Your Budget

Another important factor to consider when choosing a Canny.io alternative is your budget. While some alternatives may offer more features than others, they may also come with higher price tags. Therefore, it's important to choose an alternative that offers value for money and aligns with your budgetary constraints.

3. Evaluate Integrations

Integrations are another crucial factor to consider when selecting a Canny.io alternative. Many businesses rely on multiple tools and platforms to manage their operations effectively, so it's important to choose an alternative that integrates seamlessly with these tools. For instance, if you use Trello or Jira for project management, then Grabee might be a good fit due to its integrations with these platforms.

4. Check User Reviews and Ratings

Finally, it's essential to check user reviews and ratings of different alternatives before making a final decision. By doing so, you can gain insights into how well each tool performs in real-world scenarios and whether it meets users' expectations.

By considering these factors carefully when choosing a Canny.io alternative for your business, you can select a tool that meets your unique requirements and helps you manage customer feedback more effectively.

Top 15 Canny Alternatives for Feature Request Tracking in 2023

Here are the top 15 Canny alternatives:

  • Grabee

  • Savio

  • Roadmunk

  • Aha!

  • Productboard

  • Hellonext

  • ProductPlan

  • Upvoty

  • Frill

  • Uservoice

  • Trello

  • Nolt.io

  • Sleekplan

  • Fider

  • Producter

1. Grabee:

Grabee is a customer feedback management tool that offers a wide range of features, including customizable feedback forms, automated feedback analysis, and integrations with other tools.

Grabee is more affordable than Canny

One of the key advantages of Grabee is its pricing model, which offers a more flexible and cost-effective solution for teams of all sizes. Unlike Canny, which starts at a very high price of $400/month and can quickly become expensive for larger teams which clocks in at around $4,800 a year.

On the other hand, Grabee offers a range of pricing options starting from $15 per month that allow teams to scale their usage as needed. Grabee also offers a free trial period for users to try out the platform before committing to a paid plan.

Grabee has more brand customizations than Canny

Grabee is also known for its design and customization. Grabee has a modern and intuitive interface, making it easy for teams to use and navigate. It also offers a range of customization options, including the ability to add custom fields, add brand colors, customize themes as per brand, and add custom heading banners to make the platform feel more brand oriented.

Canny only offers a few options for customizing your brand on their platform which includes just changing the color of the buttons which doesn't justify the amount you pay to Canny. The platform also does not allow for custom branding or the creation of a unique customer experience.

Grabee has a better value-cost ratio

In terms of value for money, Grabee offers a better cost-to-value ratio compared to Canny. This is due to its flexible pricing model and the fact that it offers a range of advanced features, such as a powerful text editor and custom domain support, at a lower price point than Canny.

Powerful text editor offered by Grabee

Grabee text editor is a standout feature that sets it apart from Canny. It offers a range of formatting options, including bold, italic, and bullet points, that makes it easy to create professional-looking documents. Additionally, the text editor includes a spell checker and the ability to insert links and images, which makes it easy to create comprehensive product specifications and other documents.

Grabee's custom domain feature at a lower price

One of the key features of Grabee is its custom domain support, which allows companies to use their own branded domain name with the platform. This is a valuable feature for companies looking to maintain a consistent brand experience across all of their product management tools. Importantly, Grabee offers this feature at a lower price than Canny, making it more accessible for companies on a budget.

Pricing: Grabee is priced at $15 per month for small teams, $29 per month for teams with up to five users, and $99 per month for teams with more than ten users.

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2. Savio

Savio is an online collaboration platform for product managers and business users. With Savio, you can easily build great products from idea to execution. It has all the features you need to manage your project's roadmap, issues, bugs, iterations, releases, and more.

Main features:

  • Centralize Product Feedback

  • Categorize Product Feedback into Feature Requests

  • Sync Status With your Dev Tools

  • Feature Request Voting Boards

Pros:

  • Great for project management, collaboration, and communication.

  • Simple to use with a great UI.

  • Supports different types of projects, like agile, waterfall, and hybrid.

Cons:

  • Limited features when compared to other tools in the market like Grabee.

Pricing: The pricing depends on the number of people on your team. For a team of up to three members, the price is $49 per month. For a team of ten members, it’s $99 per month. And for teams with more than 10 members, the price is $199 per month.

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3. Roadmunk

Roadmunk is a product roadmap software that helps you create, plan, and share your product vision with everyone on your team. It's built for business leaders, marketers, and product managers who want to create and share beautiful product roadmaps with their team members.

Main features:

  • Collect feedback from anyone

  • Surface high-impact product ideas

  • Intuitive roadmap planning

  • Collaborate on product strategy

  • Visualize your strategy on a timeline

Pros: One major benefit of Roadmunk is that it includes a built-in project management feature, saving teams from having to use multiple tools. It also has strong collaboration features.

Cons: However, some users have found that Roadmunk lacks certain advanced features that they need for more complex projects. Additionally, its pricing structure can be confusing.

Pricing: Roadmunk’s Starter plan is $19 per month, the Business plan is $49 per month and its Professional plans start at $99 per month. Pricing depends on team size, number of projects, and other factors.

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4. Aha!

Aha! is an end-to-end marketing solution for product teams. It includes a suite of products to help you plan, organize, execute, and optimize your product development efforts. Aha! can help you create roadmaps, prioritize features by customer value and business impact, create visual roadmaps with user stories and epics, generate reports based on milestones and metrics - even create lifecycle emails based on role or stage in the product lifecycle.

Main features:

  • Create a visual roadmap

  • Organize customer feedback

  • Crowdsource ideas

  • Prioritize features

  • Visualize plans

  • Track progress

Pros: Aha is highly customizable, allowing teams to tailor their workflows to their specific needs. Additionally, its user interface is intuitive and easy to use.

Cons: However, Aha can be expensive for larger teams, and its customer support can be slow to respond at times.

Pricing: Starts at $59 per user per month and goes up to custom enterprise pricing.

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5. Productboard

Productboard is a SaaS product roadmap software that helps you organize your roadmap, prioritize features by customer value and business impact, create visual roadmaps with user stories and epics, generate reports based on milestones and metrics - even create lifecycle emails based on role or stage in the product lifecycle.

Productboard helps you capture and prioritize user feedback, build a product roadmap, and track progress toward your goals. It offers features like user insights, feedback consolidation, prioritization, road mapping, and more.

Main features:

  • Build Roadmap: Connect your backlog with always up-to-date and easy-to-share roadmaps

  • Prioritize Features: Know what to build next based on user insights and company priorities

  • Centralize Feedback: Capture and collect all your customer feedback in one place

  • Validate Ideas: Share plans, validate ideas, and celebrate launches with a public Portal

Pros:

  • User-friendly interface,

  • Customizable features, and

  • Robust reporting capabilities.

Cons: Expensive for smaller teams.

Pricing: Starts at $25 per maker per month and goes up to custom enterprise pricing.

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6. Hellonext

Hellonext is a platform for product managers that lets you create a new product roadmap in just a few minutes and it's completely free! You can use it to create separate roadmaps for each of your products or projects or have everything in one place if that works better for you.

Main features:

  • Feedback Boards Tool: Create a feedback portal for your product.

  • Product Roadmap Tool: Create & share public product roadmap.

  • Changelog Software: Announce new updates with Changelogs.

  • Knowledgebase Software: Create a self-service portal for your customers with ease.

Pros: Simple to use, fast, and free.

Cons:

  • Expensive for growing businesses.

  • If you want to create multiple roadmaps and not just one, then this tool is not for you.

Pricing: Pricing starts at $49 per month.

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7. ProductPlan

ProductPlan is a simple but powerful product roadmap software that lets you organize your ideas, create visual roadmaps, and share them with your team. You can use it for free for up to 5 users or pay $49 per month for unlimited access.

Main features:

  • Easily build and share beautiful roadmaps

  • Quickly prioritize features

Pricing: Pricing starts at $49 per month.

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8. Upvoty

Upvoty is a user feedback application that allows companies to easily receive, organize and act on their customer’s opinions. It helps you gather, organize and prioritize user feedback into actionable product optimizations. The tool gives website owners an insight into what features or new products users want most and keeps customers informed with a changelog.

Main features:

  • Feedback boards

  • Product Roadmap

  • Product Changelog

Pricing: Pricing starts at $15 per month.

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9. Frill

Frill is another customer feedback management tool that helps you collect data from anyone in your organization from customers to employees by using feedback boards.

Frill helps companies engage with their customers, gather feedback and prioritize feature requests. It also allows companies to create online communities where users can discuss products and services with each other.

Main features:

  • Feature Voting

  • Micro Roadmaps

  • Feature Announcements

Pricing: Frill offers a free plan that offers only 20 active ideas. The company also offers a paid plan that starts at $25 per month for 50 active ideas.

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10. UserVoice

UserVoice is a customer feedback management tool that helps you collect, organize and prioritize all of your feedback in one place. UserVoice is the most complete and most popular tool for collecting feedback from your users and employees. It is also one of the few tools that can handle both internal (employee) feedback and external customer feedback.

UserVoice is designed to work for large companies like Microsoft, which can have their customers provide feedback and vote on features on a hosted platform.

Main features:

  • Collect, organize, and prioritize product feedback

  • Powerful customer feedback analytics

  • Forecast product impact with better accuracy

  • Close the feedback loop

  • Commit to continuous product research

Pros: UserVoice is known for its robust reporting capabilities, making it an ideal choice for data-driven teams. It also offers excellent integration options with other tools.

Cons: On the other hand, UserVoice has a steeper learning curve than some of its competitors, which could make it less accessible for smaller teams or less tech-savvy users.

Pricing: UserVoice offers a free plan that includes basic features and limited support. Its paid plans start at $499/month for up to 500 feedback items and go up to $1999/month for unlimited feedback items.

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11. Trello

Trello is a simple project management tool that uses boards and cards. Users can create as many boards as they need, and each board contains multiple lists of cards with descriptions, due dates, and other details. Users can assign tasks to themselves or others by dragging and dropping cards. The app also integrates with external services like Salesforce, Google Drive, Dropbox and Slack so users can access important files within Trello and share them with their teams.

Trello allows teams to visually manage their projects and share them with others. Trello helps you get more done with less effort, so you can spend less time on work and more time doing what you love.

Main features:

  • Visual board for organizing projects

  • Works together in real-time

  • Unlimited teams

  • Empower your team with integrations

Pricing: Trello is free for up to 10 boards per workspace. For teams with more than 5 users, Trello offers paid plans starting at $5 per user per month for unlimited users.

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12. Nolt

Nolt is a customer feedback tool that helps you collect and organize feedback from your customers. You can use this tool to create a single place where all of your customers' comments are collected and organized into relevant topics so that you can easily find ways to improve your products. You can also get real-time insights into your customers' experiences by viewing the analytics dashboard.

Main features:

  • Create and share your roadmap

  • Store internal notes

  • Board Dashboard

  • Mobile-friendly

  • Duplicate detection

Pricing: The pricing for Nolt is based on the number of boards. The current price is $25 per board per month.

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13. Sleekplan

Sleekplan is a customer feedback management tool that helps SaaS companies collect and prioritize feedback so they can deliver the right updates to their customers. Sleekplan is an alternative to Canny and offers a fully integrated feedback solution designed specifically for SaaS companies.

Main features:

  • Collecting feedback from your customers and prioritizing it for development.

  • Sending timely, personalized updates to your customers that contain new features, bug fixes, or other important news.

Pricing: Sleekplan is a freemium product, with a free plan that allows you to collect unlimited responses per month with no roadmap feature included in the free plan. The Premium plan costs $15 per month and comes with unlimited responses and updates for 3 admin seats.

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14. Fider

Fider is an online feedback community for product teams. It allows you to gather, organize and prioritize user feedback in one place. You can also use it to create and manage product roadmaps, prioritize feature requests based on user feedback and build your product with the help of in-app tools.

Fider can be used by anyone who wants to improve their products with user insights. It is a tool designed to be simple and effective. It helps you invite customers, organize feedback and prioritize the most critical insights for your team.

Main features:

  • Share ideas, vote, and discuss

Pros: Fider is an open platform.

Cons:

  • Fider lacks a public roadmap.

  • Does not have boards to categorize feedback.

  • There's no way for users to announce new updates or release notes. It’s not as powerful as other tools.

Pricing: Fider pricing starts at $49 per month.

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15. Producter

Producter is an innovative customer feedback management tool, that enables teams to collect and track the thoughts of their end users. Producter makes it easy for teams to align development with their strategic goals and build products that people love.

Main features:

  • Feedback Management

  • Task Management

  • Product Roadmap

  • Share product updates

Pros:

  • Easy to use, and the interface is intuitive.

  • Users can create tasks based on their feedback, which makes it easier to track issues as they move through development.

  • Has integrations with other tools like Jira, Slack, and Trello so you can easily connect everything together in one place!

Cons:

  • Hard to customize the look and feel

  • Widget embeds are not available

  • Cannot set a custom domain

  • In-app embeds are not available

Pricing: Producter is a freemium product but with a very limited feature set and then the pricing starts at $9 per month.

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Why Grabee is the best Canny alternative?

It offers a range of features that make it a popular choice among product managers and teams, including better prioritization tools, more customization options, and a mobile-friendly interface.

One of the key features that set Grabee apart from Canny is its prioritization tool. Grabee allows product managers to prioritize features and ideas based on customer feedback, market trends, and strategic goals.

Canny, on the other hand, does not offer as robust a prioritization tool as Grabee. While it does allow users to prioritize features and ideas based on customer feedback, it does not provide as many methods for gathering this feedback.

Another area where Grabee excels is in design and customization. Its interface is modern and intuitive, making it easy for product managers and teams to navigate and use. It also offers a range of customization options, including the ability to create custom fields and tags and customize the layout of the road mapping tool.

Grabee vs Canny comparison table

Grabee

Canny

Modern and simple UI

Outdated user interface

Affordable, starting at $15 per month

Expensive, starting at $400 per month

More brand customization

Brand customization is not possible

Best for growing startups

Best for big enterprises

Feature validation survey available

Lacks feature validation survey

Better value-cost ratio

Highly expensive and provide the same features

Mobile-friendly, with a responsive design

Not mobile responsive

Conclusion: Grabee is the Best Alternative for Canny

Out of all the alternatives mentioned above, Grabee stands out as the best alternative for Canny. Here are some reasons why:

  • Customizable feedback forms: Grabee offers customizable feedback forms, which allow businesses to collect feedback that is tailored to their specific needs.

  • Automated feedback analysis: Grabee uses machine learning algorithms to analyze feedback, which saves businesses time and resources.

  • Integrations with other tools: Grabee integrates with many different tools, including Slack, Trello, and Jira, which makes it easy for businesses to manage feedback across different platforms.

  • Affordable pricing: Grabee's pricing is affordable for small businesses and startups, which makes it accessible to a wider range of businesses.

In conclusion, while Canny is a great tool, there are many alternatives out there that may be a better fit for your business. Grabee is a great alternative that offers many features that businesses need to manage customer feedback effectively.

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FAQ

What features should I look for in a customer feedback management tool?

When selecting a customer feedback management tool, consider the features it offers such as customizable forms and surveys, automated workflows, analytics reporting, integrations with third-party tools like Jira or Slack etc. You should also evaluate how user-friendly the tool is and whether it meets your unique business needs.

How much does a typical customer feedback management tool cost?

The cost of a customer feedback management tool varies depending on the features offered by each platform; pricing typically ranges from free (for limited functionality) up to hundreds of dollars per month per user (for enterprise-level plans). Grabee is the best affordable tool where plans start from $15 per month. When selecting a tool, consider your budget along with the functionalities you need to help you make an informed decision.

Are there any free customer feedback management tools available?

Yes, there are some free customer feedback management tools available, but they typically offer limited functionality.

Can I try out a customer feedback management tool before committing to a paid plan?

It depends on the customer feedback management tool you choose. Some platforms offer free trials or demos of their tools, while others do not. Be sure to check with the provider before making a decision.

Can I use a survey tool for customer feedback management?

Yes! Survey tools like SurveyMonkey or Typeform can be used for collecting customer feedback; however, they may not offer all the features necessary for robust customer feedback management like customized workflows or sentiment analysis.

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